ICT Maturity Analysis


If you feel your organisation needs to raise its ICT maturity level but you don’t have time or staffing resources to take the all important first step of a maturity analysis, Datcom can help.

Maturity Analysis

  • We appreciate that your IT needs are just one component influencing the long-term organisational effectiveness of your company. Central to any activity we undertake is the understanding of where your company has been, where it is now and where it plans to be in the future.
  • We`ll assess your current position from an ICT, process and human resource perspective, providing you with recommendations on how your ICT maturity objectives are best achieved.
  • We`ll work closely with you and ask plenty of questions, offering plenty of answers informed by our 20 years of ICT solutions experience.
  • It`s up to you how quickly you want to achieve your maturity objectives. Datcom can assist you with implementation where necessary.


Maturity-Levels_L1Level 1: Initial / Reactive
  • No defined vision or strategic direction
  • Ad hoc disorganisation for functions and / or processes
  • Organisation realises there is a need to introduce (and document) standard procedures and processes
  • Little or no process automation
  • Technical rather than customer and service delivery focused
  • Unreliable performance and little, if any, recording of performance
  • No process improvement strategy in place
  • Under resourced
  • Staff are learning as they go
Maturity-Levels_L2LEVEL 2: Repeatable / Active
  • Some management commitment with vision and goals set
  • Processes and procedures exist but may not be documented for incoming staff and / or process improvement – may not always be followed correctly
  • Staff have the skill set, knowledge and experience to perform their roles
  • Performance is measured and reported
  • Performance consistency is still variable
  • Some automation has been introduced
  • Improvements tend to be activity focused rather than outcome focused
  • Little ongoing skills training available
  • Still functioning in a reactive way to significant failures
Maturity-Levels_L3LEVEL 3: Defined / Proactive
  • Obvious management commitment
  • On the whole, activities and projects are appropriately resourced
  • A proactive approach is being adopted in part but still functioning mainly in a reactive manner
  • Processes and procedures have been documented
  • Performance is generally consistent and outcomes are often predictable
  • Outcomes usually meet stakeholder needs
  • Minimal performance variation
  • Performance is measured and reported both internally and externally
  • Process improvement is beginning to be adopted
  • Routine activities have been automated
  • Mistakes and failure to follow procedures is minimal
  • Technical, customer and service delivery focus is balanced
Maturity-Levels_L4LEVEL 4: Managed / Pre-emptive
  • Robust processes and procedures with little failure
  • Consistency in process documentation (purpose, objectives, procedures, roles and measurement)
  • Predictions about what might cause disruption with plans developed to avoid and limit impact
  • Adequate investment in resources to avoid performance problems and failures
  • Projects are supported by appropriate budgets, well-planned and achievable time frames to ensure successful implementation
  • Highly consistent performance of activities with consistent measurement
  • All activities have been automated where possible
  • Clearly defined reporting procedures, role descriptions, authority levels and responsibilities
  • Activities are very consistent, producing predictable outcomes
  • Improvements identified through proactive audits of processes
  • Focus is primarily on the customer and service delivery
Maturity-Levels_L5LEVEL 5: Optimised
  • Highest levels of leadership and management controls across all activities
  • Performance of activities is consistent and reliable
  • Process improvement is ingrained and ongoing to deliver greater efficiencies with regular auditing
  • Planning is based on the overall business plan, objectives and delivering the best service
  • Consistent measurement of performance, quality of outcomes, how well outcomes match stakeholder requirements and expectations.
  • Diligent commitment to consistent review, communication and action on performance metrics, activity outcomes, process improvement and continued relevance of activities to the business


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