Professional Services

IT Professional Services Australia Wide

Datcom provides IT Professional Services support to business Australia wide. Whether your main office is in Sydney with satellite offices around Australia or your head office is in Brisbane, Melbourne, Adelaide or even a country town, we have the facilities and staff to provide you with selected or complete IT support services both remotely and onsite.

24 / 7 ‘Around the Clock’ Help Desk

Access to our 24/7 Advanced Ticketing Help Desk ensures your organisation’s staff are fully supported around the clock, during weekends and even on public holidays, leaving you free to work on the strategic IT functions for your business.

IT Infrastructure Support

With years of experience, as well as continuous training, our engineers have the expertise across all enterprise-level operating systems, applications and platforms. We offer timely support for desktops, notebooks and mobile devices as well as servers and network equipment.

Our qualified technicians are experienced in all levels of IT Support and Solution Architecture and we are proud to have one of Australia’s highest level HP Specialist System Engineers on our team.

Ongoing training and certification of staff is a key focus for Datcom to ensure we provide our clients with the most proficient service possible both now and in the future.

Getting machines in place is only the first step to an effectively IT enabled business. We work with you to establish best practices and specialised processes for your business requirements, including:

  • Centralised software rollout and upgrade
  • Network share management
  • User management
  • Multi-level desktop support procedures
  • Training scheduling and delivery
  • Code and data deployment
  • Environment migration planning

IT services to suit your needs

As businesses change and grow, they require a flexible IT services approach. Whether your needs currently demand a Block Hours contract with a view to Proactive IT Maintenance or you require all encompassing IT Managed Services, we’ll support your operational IT requirements, enabling you to focus on aligning your technology with your business goals.

With trained experts certified in HP, VMware and Cisco among others, our team bring experience, expertise and best practice methodologies to every project, from a network overhaul to a completely new infrastructure design or integration.

  • Cloud and virtualised based environments
  • System integration and management
  • Network and server redundancy
  • Server architecture design and implementation
  • Network, server and end-user management and/or maintenance
  • Data retention and disaster recovery
  • Software as a Service (SaaS)
  • Project management & service

Choose the level and elements of support which answer your business needs:

  • Remote and onsite technical support
  • System monitoring
  • Preventative maintenance
  • Mobile device management
  • Interstate site support
  • Project management
  • Implementation of new technologies
  • Consultancy and solution design

Proprietary applications

If you have proprietary applications which require support, we are more than likely to have experience with it.  And if we don’t, we’ll invest our time in the training we require to provide you with the support you need.

We have deep levels of experience in supporting many proprietary applications, including the following:

Real Estate:

REST, FileSmart

Legal:

LEAP, LexisNexis Affinity

Accounting:

MYOB, CCH, Reckon APS, Virtual Cabinet, Desktop Super, Reckon Quickbooks, Handisoft, BGL, FinanceOne, Attache

Medical:

ZedMed, Best Practice , Medical Director, Front Desk , Health Track, iHealth, Prosolv, Paceart, Pracsoft, Holter

Hospitality:

CMS, Hirrum

Retail:

Options, Microsoft Dynamics RMS, CompData SupplyMaster, Apparel21

Manufacturing:

ADOBE Creative Cloud, AUTOCAD, Solidworks EPDM, Siemens PLM Software, Rhino3D, Mori Seiki, Pronto

Education:

Moodle, ClickView, Softlink Oliver

IT Managers

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