Privacy Policy

Important information regarding the use of this site.

DATCOM is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

COLLECTION AND USE OF PERSONAL INFORMATION

DATCOM limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit-or debit-card information, a description of the item requested or purchased and the IP address of your computer.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us though e-mails, return forms, letters or telephone calls. We use this information to respond to your query and to keep track of customer feedback.

Internet Database

DATCOM has created a database to allow customers to store their shipping and billing information, track the status of their order, list previous orders and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information is accessed through the “My Account” section of the site.

Marketing Information

DATCOM does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the “unsubscribe” option in any marketing e-mail that they receive or by changing their preferences in the “My Account” section of the site.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google.

Google and Adobe will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

DATCOM will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION

DATCOM relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

Transaction Security

In order to make every effort to ensure that your online purchase experience is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).

To be sure you’re browsing secure pages for transactions, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the Web site address to indicate that you are in a secure environment.

DATCOM SAFE SHOPPING GUARANTEE

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at datcom.com.au We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

ACCESS TO PERSONAL INFORMATION

DATCOM is commented to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

If you wish to know what information we currently have about you, or are dissatisfied with DATCOM’s privacy policies or practices, you should send a written request or complaint to the Office Manager at the address below.

Datcom Cloud Pty Ltd
PO Box Q1178
QVB NSW 1230

The Office Manager will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify the Office Manager, who will ensure the information is updated. In the case of a complaint, the Office Manager will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you are still unsatisfied with the actions taken, you may be entitled to make a written complaint to the appropriate government or legislative body.

Testimonial

"Datcom have provided much needed piece of mind regarding IT for my business. Whilst things go wrong from time to time, I’m confident that Datcom will be able to solve them for me very quickly. I would highly recommend them to other businesses seeking a stable and secure IT environment."

Mark Heathcote - Swimming NSW Chief Executive Officer

Swimming NSW

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