All products supplied by DATCOM are covered, as standard, by the respective manufacturer’s warranty on a Return to Base (RTB) basis, which means the defective product, is required to be returned to DATCOM or the Authorised Service Centres of DATCOM at the Customers own cost.
Any return of a defective product to DATCOM must be first authorised in accordance with the following process:
(a) The Customer must obtain a Return Authorisation Number (RA Number) from DATCOM prior to shipping the defective products to DATCOM.
(b) The Customer shall then be authorised to return the defective products, noting the RA Number and proof of purchase, to DATCOM or the Authorised Service Centres of DATCOM.
DATCOM will not accept any return or claim under the manufacturer’s warranty of a defective product if it does not comply with the above procedures. No defective product or claim under the warranty or return of any product will be credited to the Customer’s account unless the Customer has complied with the directions as set out in this policy.
Except when an approval has been obtained from or a separate agreement has been reached with DATCOM to waive the restocking fee, a re-stocking fee will apply to all goods returned for credit. The credit value of returned goods will be at the current selling price at the time of return less a 20% re-stocking fee calculated based on the original selling value of the returned goods.
DATCOM shall not be liable to the Customer or the Customer’s servants, agents, or representatives of The Customer for any direct, indirect, incidental or consequential loss or damages of any nature howsoever caused (whether based on tort, contract or otherwise) including but not limited to loss of profits, loss of production, loss of sales opportunity or business reputation, direct or indirect labour costs and overhead expenses and damage to equipment or property or any other claim whatsoever arising directly or indirectly or in any way attributed to the performance of the sales contract and in no event shall any claim be recognised unless the claim is in writing and received by DATCOM within fourteen (14) days of the date of delivery.
In any event, the liability of DATCOM under any sales contract is limited to the replacement of the goods or the supply of equivalent goods or the repair of the goods.