Systematic Sourcing of Commercial Materials for Construction

Kone Elevators partners with Datcom for a systematic ordering process for commercial quantities of stock and materials needed in the construction of lift shafts throughout the country.


Kone Elevators is a global leader in the elevator and escalator industry, which was established in 1910 and expanded to Australia in the 1980s. Kone provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernisation, which add value to the life cycle of any building. Datcom has had a very strong relationship with the company for 11 years and will have many more to come. The bond first began through Datcom being a valuable HP preferred partner, the account manager at the time referred Kone to get in contact with Datcom because of their efficiency and capabilities to meet client needs.


Kone first came to Datcom needing to create a standard bill of materials for all lift shafts that had to be built within the country. This meant that they needed durable and reliable commercial quantities of stock that would be delivered to them in a timely manner in order to keep up with their fast-turning schedule. 

The standard hardware components were the easiest to compile as Kone specified exactly what was needed, including low-failure rate PC’s, monitors, UPS’ and printers.  However, they also needed to source a wall-mounted rack, which posed a challenge at the time as there wasn’t a suitable one to match all the specifications that they needed. Fortunately, Datcom was able to introduce Kone to HP  engineers who were able to work together and custom design the perfect rack that they needed and continue to purchase to this day. 

The Results: 

Kone and Datcom’s business relationship has grown so strong that their ordering processes have been integrated with both teams working together seamlessly to complete all orders. Datcom has access to Kone’s Purchase Order portal, which is an essential component of the ordering process. 

Although other challenges have been faced along the way such as certain hardware items reaching their end of life or cutting it close for meeting deadlines due to stock restraints, however, Datcom has been able to quickly find suitable replacements for Kone to ensure that no orders are delayed. Datcom’s proven trust, flexibility, and efficiency have been crucial to maintaining this strong bond over the years. 

Tight deadlines and quick turnaround for installation of a new IT infrastructure with Arcadis

Arcadis successfully teamed up with Datcom to manage and implement a new IT infrastructure at their new Sydney office.

Arcadis is a leading global design, engineering and management consultancy for natural and built assets, with 27,000 employees in over 70 countries. Arcadis works in partnership with their clients to deliver sustainable outcomes throughout the lifecycle of their assets. Datcom has a long-standing relationship with their APAC CIO, Laurence Hatem, which has led Datcom to partake in many great opportunities. This includes the ongoing procurement of IT hardware for both permanent locations and pop-up site offices around Australia. One of the larger opportunities took place in September 2017, where Datcom project managed the set up and installation of hardware in their new Sydney office.


Arcadis needed Datcom to manage a quick and smooth relocation of their IT infrastructure to their new Sydney location. There were various threats involved in this project and the key challenges that Datcom faced were tight deadlines and quick turnaround times for logistics and communication.

Datcom was tasked to source new hardware in under a week and install the hardware for 300+ staff over one weekend. As a part of the installation, the Datcom team had to mount 500 monitors onto their new dual-screen stands and then connect each users’ PC, dock, keyboard and mouse to the corresponding 230 desks. The team had to guarantee that each arrangement was configured correctly in order to avoid any downtime for staff on Monday morning. Additionally, the team took precautions to ensure that the cables connecting all the hardware together were efficient and safe for the users. The team then had to dispose of the previous 550 monitor stands and all the boxes that the new hardware arrived in. Datcom had a team of 10 people who made sure that all this work was completed in just two days, over one weekend.

While onsite, Datcom was also required to liaise and work within the space of other contractors that were also a part of the relocation and fit-out. This included coordinating with electricians, labourers and movers who were also on a tight schedule to complete their work by the Monday. The limited available space and time pressure proved to be a challenge that Datcom had to overcome.


Datcom met with Arcadis on multiple occasions and arranged conference calls to determine the thorough details that were involved. Arcadis had also previously requested Datcom to conduct an audit of their current fleet of monitors and desktops during the month of June. This knowledge allowed the Datcom Sales Team to source the necessary and most suitable hardware that Arcadis required and that would also ensure the smooth flow of the project installation. The Sales Team had to work swiftly and within a limited timeframe for Arcadis to resume their business operations uninterrupted. 


Datcom was able to deliver a complete, end-to-end solution for Arcadis – for all the vital stages from qualifying the opportunity, to designing a Statement of Work (SOW) for the Professional Services, and everything in between such as the Sales Team procuring new hardware, delivering the goods in a swift manner, and project managing the installation of the existing and new hardware all in one weekend.

This included setting up and testing all workstations and their docking stations, ensuring efficient and safe cable management for all desks, mounting dual monitors onto the stands, as well as the cleaning and disposing of packaging material. Datcom took care of all the necessary contingencies and made sure all the necessary equipment was deployed to the new office seamlessly.


Through Datcom’s assistance and management, Arcadis benefited with business continuity and no downtime for their 300+ users, despite the relocation. The company was able to resume operation and proceed with business as usual the following Monday morning. Arcadis was satisfied and happy with the quick work turnaround time as well as the delivery of goods and services provided. The relocation showcased Datcom’s flexibility and competencies across project management, planning, design, professional services, engineering, and sales.

“I just want to thank you and the Datcom team for your commitment and exceptional delivery on what was a very complicated time-challenged engagement. We had very few issues with the workstation setups on Monday morning and the vast majority of the feedback from staff was extremely positive.” — Laurence Hatem (CIO Asia & Australia Pacific)


Datcom continues its long-standing relationship with Arcadis, providing infrastructure and implementing service solutions for them on a regular basis.

Server Upgrades & Improvements for Better Work Efficiency – with RF CorVal

Datcom works together with RF CorVal for much-needed server upgrades and timely fixes to process downtime.


RF CorVal was established in 2009 and specialises in property fund management and investment that manages funds on behalf of a broad range of investors, including large Australian institutions, family offices, offshore groups, and both high-net-worth and retail investors.


RF CorVal initially reached out to Datcom as they were having issues with their current provider at the time and having to deal with unresponsive engineers when a ticket was raised. Their server was also severely outdated and performing inadequately.

On top of this, the company not only didn’t have a stable internet connection, but they also didn’t have a standard operating environment (SOE), which was another cause for concern.


After meeting with Datcom, RF CorVal wanted to focus on migrating to the cloud in order to work remotely, they wanted to ensure that their business was protected while having an efficient and supportive IT provider.

Datcom’s solution architect was able to create a solution tailored to RF CorVal’s exact needs, which would ensure that their business could run smoothly without headaches. Datcom was able to deliver everything that RF CorVal needed to move their business forward, including a significant improvement and increase in their internet speed, which was completed by building fibre 400 into their site.

The Results:

Since RF CorVal and Datcom teamed up, their office now uses commercial-grade hardware with warranty support and is now fully protected. RF CorVal also now has a standard environment where they can log onto any computer as well as work remotely. With the improvements fully implemented, the RF CorVal team can now do everyday tasks without any interruptions and focus on how they can grow the business. The Datcom sales team is also able to assist in quoting and ordering products and purchasing any new hardware for RF CorVal when needed. If and when there are any minor hiccups along the way, RF CorVal puts their trust in the Datcom team to resolve issues swiftly.

Datcom Achieves Next Wave Compliance Partner ‘Innovator’ Level Status

As of July 31, 2019, Datcom has attained full compliance and Next Wave “Innovator” Partner Level status with Palo Alto Networks, one of the industry’s most powerful and wide-ranging security companies recognised by Gartner’s Magic Quadrant for Enterprise Network Firewalls and positioned as a top-right quadrant leader seven times in a row. 

As a recognised innovator partner, Datcom is geared to reflect Palo Alto Network’s industry expertise on security and cutting-edge hybrid cloud technology, with upskilled Datcom teams completing essential sales and engineering certifications and exams. This comes full circle with the increased volume and sophistication of today’s cyberattacks, making security an absolute need for enterprise customers.

The Next Wave Compliance Partner program positions Datcom as a strategic integration partner, able to provide customers with the full security and mobility they need to drive their business goals.

With the Industry evolution happening at breakneck speed, Next Wave Partners play a critical role in integrating cybersecurity offerings in hybrid cloud infrastructures and preventing cyberattacks for Datcom and Palo Alto’s mutual customers. This gives both parties the ability to deliver topnotch cloud, security, and managed service offerings.

Palo Alto has also introduced enhancements to their award-winning NextWave Partner Program that promote better program flexibility, long-term growth, and faster transitions to partner-delivered services. These program enhancements strengthen the partner experience and make it easier to build successful Palo Alto Networks security-based practices.

With full expertise in configuring on-premise Palo Alto services and the ability to provide deep-level management of cybersecurity offerings that protect customers from network vulnerabilities, Datcom is well-recognised to deliver topnotch and fully integrated cloud, security, and managed service offerings that promote exceptional business outcomes for clients and customers who are on the road to digital transformation.

6 Key Signs You’re Ready to Outsource Your IT to an MSP

There may have been a time when you just weren’t ready to outsource your IT to a managed services provider. However, just because you weren’t ready to take such an important step then doesn’t mean you aren’t ready now.

At its core, a Managed Services Provider (MSP) is an organisation that is prepared to handle some or even all of the critical functions that your own in-house IT department would usually perform. This can include and is not limited to, not only maintenance and upgrades but also resource provisioning, cybersecurity, and more.

Below are six key signs that prove the time is right to enlist the help of an MSP for your business.

1. You’re Running Out of Resources

Maybe the biggest sign that you’re ready to outsource IT to an MSP is also the most pressing.

If you find that you’re frequently stretching the few resources you have because you’re constantly dealing with IT-related issues, the chances are that you need to bring in outside assistance to help correct the matter as soon as possible.

When positioned properly, your IT should enable your larger strategy and your long-term goals as a business. It should empower your people to not only do their best but to continue to innovate and redefine their “best” on a daily basis.

If people are spending too much of their time putting out fires or desperately trying to make things work, your IT is no longer propelling you forward – it is holding you back.

An MSP can come in and help make your IT an integral part of your organisation. If something goes wrong, your MSP will handle it — freeing up your employees’ time so they can focus on and pay attention to the important things.

2. A Bigger Business May Lead to Bigger Breaches Too

As a business professional, growth is understandably one of your top priorities. As you bring new employees into the fold, you may have to expand your resources which requires adding more hardware to an already complex infrastructure. Provisioning these resources correctly guarantees everyone has access to what they need in order to do their job efficiently.

However, increasing staff and devices may also mean an increased risk of breaches, which is something you cannot afford. Never forget that every device connected to a network is a potential vulnerability just waiting to be exploited by someone who knows what they’re doing. Likewise, consider statistics like the following:

Again, an MSP can help enormously in these situations. They focus on making sure that your cybersecurity strategy is as strong as it can be so you can get back to focusing on the most important thing of all: running the business you’ve worked so hard to build.

3. Your Business is Growing… But Your IT Isn’t

Another one of the major signs that you’re ready to outsource IT to an MSP is also one of the hardest to identify. As your business continues to grow, your environment becomes more complex over time.

As you continue to add resources, employees need to spend time figuring out complicated workarounds to complete workflows. At some point, what used to be a simple job may turn into a time-consuming and frustrating process.

As you continue to expand, you may notice that your people are spending more and more effort on temporary fixes to problems that shouldn’t exist in the first place. With the right MSP, all of this effort could be better applied elsewhere. Not only can they help you construct the unique IT infrastructure you need to support your people and their processes, but they can do so in a way that allows things to scale effortlessly over time as well.

4. The Problem With Legacy Systems

You’re also ready to outsource IT to an MSP if you A) are still maintaining legacy systems that are woefully out of date, and B) want to break free from this vicious cycle but aren’t sure where to start.

Legacy systems may have worked well for your business five years ago but the organisation you’re running today is likely very different than it was at that time. It’s also prohibitively expensive to support something that has reached the end of its life and is no longer getting the job done.

An MSP becomes a viable way to guarantee that all of your critical equipment continues to function well and at a fraction of the cost you’d be paying if you were doing everything yourself.

5. You Need Visibility and You Need it Now

Similar to the issue of complexity, losing viability into your infrastructure is likely something that happens slowly over time. It’s also something that you don’t realise is so important until you suddenly find that you don’t have it.

If you don’t have visibility into your IT, there is no way to understand how things work together to form something more powerful than one asset on its own.

An MSP can easily step in and give you a much better understanding of how technology ties into your critical business functions, thus allowing you to capitalise on opportunities for improvement as they happen instead of watching them pass you by.

6. You’re Dealing With a Skills Gap

Finally, another sign that you’re ready for the help of an MSP has to do with situations where you need people with specialised, IT-related skills. Your existing in-house IT people may be spending their time on general day-to-day maintenance of your systems and solutions, and not focusing their energy on the more skill-specific tasks that would get you closer to achieving your goals.

An MSP can step in to handle all of this day-to-day maintenance on your behalf and give your people the opportunity to be innovative, rather than simply sticking to the status quo.

The Partner You Need, the Results You Deserve

At Datcom, part of the way that we help businesses like yours address challenges like these involves our Discovery Assessment. It’s a process that allows us to learn as much as possible about your business so that we can come up with an approach to IT that is tailored to your needs and will give you the reliability and dependability that you’re currently lacking.

If you’re ready to outsource your IT to an MSP, or would like to discuss our Discovery Assessment in more detail, contact Datcom today.

5 Major Cybersecurity Trends In 2019 You Need To Be Aware Of

In an era where the global cost of cyber crime is predicted to reach about $6 trillion by as soon as 2021, it’s safe to say that we’re now living in a time that is getting more and more dangerous.

But thankfully, a number of recent trends have emerged that should give us all hope, as they represent significant advancements in terms of keeping our data safe from the types of sophisticated, multi-faceted attacks that are unfortunately becoming increasingly common.

Here are five key cybersecurity trends that you need to know about in 2019.

Mobility: The New Battleground in Cybersecurity

Over the past few years, cloud computing and smartphones have evolved in such a way that every employee can become a remote worker on demand — much to the benefit of productivity for businesses everywhere.

This has, however, created one of the most significant new challenges in terms of cybersecurity that we collectively face: if your data is mobile, the potential “attack surface” that you now need to protect against increases exponentially.

You can be reasonably certain that you’ve taken the appropriate steps to safeguard information when someone is accessing it from your own internal network. But what happens if they’re pulling up that same data from the cloud while they’re sitting halfway around the world in an airport lounge on vacation?

With an estimated 83% of all enterprise workloads predicted to become cloud-based by as soon as 2020, this is a problem that is only going to intensify. Experts agree that businesses need to invest in tighter cloud security and techniques like at-rest and in-transit encryption, two-factor authentication, among others. This will allow you to enjoy the mobile workforce you need with as few of the security-related downsides as possible.

Internet of Things Attacks and the Rise of Unsecured Endpoints

Never forget that literally any device with an active Internet connection is a potential vulnerability.

Once you realise that there are expected to be more than 64 billion devices connected via the Internet of Things by as soon as 2025, you get a better understanding of just how devastating unsecured endpoints can be.

Simply put, cybersecurity isn’t just for desktops, laptops, and even mobile devices anymore.

  • Businesses need to develop cybersecurity strategies that generate total visibility into all of their IoT-powered and connected devices – no exceptions.
  • Techniques like risk-based authentication, otherwise known as RBA, must also be employed. This looks at multiple factors to determine whether someone should or should not be accessing specific information.
  • This itself will go a long way towards fending off DDoS (Distributed Denial of Service) attacks that are going to become a lot more common in the not-so-distant future.

The Cyber Skills Shortage: Trouble on the Horizon

As the types of modern-day threats we face become more sophisticated, our defences must do the same.

  • According to one recent study, about 53% of organisations say that they have a “problematic shortage” of cybersecurity skills in their organisation.
    38% of respondents said that they also lack IT architecture and planning skills.
  • To make matters worse, these numbers are also on the rise. In 2015, only 42% of people said that they were experiencing this type of problematic shortage.

If you already feel like you don’t have access to the talent needed to stay one step ahead of the hackers, just think about how much more severe the problem might be in another six months.

This is one of those situations where partnering with a Managed Services Provider (MSP) makes a great deal of sense. Instead of worrying about finding a new employee with the right skills to bring into your organisation in an in-house capacity, you can instead outsource those skills to a partner with expertise in those core areas.

That way, you have the protection you need and the ability to quickly adapt to trends or address issues moving forward, all while circumnavigating the skills gap too.

Artificial Intelligence and Machine Learning: Your First Line of Defense

Artificial intelligence and machine learning have already made businesses smarter, faster and more efficient. It makes sense that the benefits are finally extending beyond business analytics and into network protection.

With the right Artificial Intelligence and Machine Learning tools, you can automate the process of analysing your network for suspicious or otherwise irregular activity. Not only will this allow you to put an end to a small problem today before it has a chance to become a bigger one tomorrow, but it can also uncover trends and patterns to prevent that problem from happening again in the future.

The Era of Biometric Security is Here

In terms of cybersecurity, it’s important to remember that our physical efforts are often just as important as our digital ones. You might install all of the sophisticated virus and malware scanners that you come across, but thisdoes little to prevent a rogue employee from walking into the room and stealing a hard drive that was left unsecured.

In this light, the final major cybersecurity trend to be aware of in 2019 has to do with biometric security – tools that use facial, fingerprint, and other types of recognition to control access to sensitive environments and systems.

  • According to another recent study, the current biometric security market is valued at about $16.8 million. By as soon as 2023, that number will climb to a staggering $41.8 billion.
  • Gartner estimates that about 40% of mid-size organisations (and larger) will be using biometric solutions by as soon as 2022.

Your Partner in Cybersecurity Has Arrived

Taken together, all of these trends help underline the fact that in the modern era, nothing short of a comprehensive, holistic, and totally proactive approach to cybersecurity will suffice. Technology has expanded what is possible in terms of the work you’re doing on a daily basis. However, it has also dramatically exposed the volume of threats that you’re exposed to and the opportunities that malicious individuals have to take advantage of you and your business.

It’s also a large part of why, at Datcom, we’ve gone to great lengths to offer the back-up and disaster recovery, network security and other cybersecurity-related solutions that organisations like yours can depend on. In the modern era, it’s no longer possible to prevent yourself from becoming the target of a cyber attack. What you can do is prevent yourself from becoming a victim – which is exactly what we want to help you accomplish.

If you’d like to more information about the major cybersecurity trends that you should be aware of in 2019 and beyond, or if you’d like to learn more about how we can help protect and fortify your own infrastructure, contact Datcom today.

How Leveraging These Technologies Can Help Scale Your Business

Every business strives to achieve a general sense of growth. But many experts agree that growing too quickly can be just as harmful as not growing at all.

When your organisation grows too slowly, you don’t have the infrastructure in place needed to innovate, which means you’ll quickly find yourself surpassed by your more savvy competitors. On the other hand, growing too quickly could easily lead to a misunderstanding of what is going on financially, hiring the wrong people, allowing receivables to outpace sales growth, and many other potentially devastating issues.

These types of growing pains are common in many industries, but the good news is that when leveraged properly, technology can be a powerful asset in helping you achieve the right level of scalability for your business. This also creates a rock-solid foundation on which to build from over the course of the next decade and beyond.

In fact, technology can help scale your business in a number of ways that are worth exploring.

The Power of Automation

When you hear the term “automation” in a modern context, it brings to mind images of robots in factories that have been designed to replace human jobs. Over the last few years in particular, Business Process Automation (BPA) has evolved in a way that enables you to not only offload important yet menial administrative tasks to your IT infrastructure, but to do so in a way that allows everyone to work more efficiently so you can focus on serving your customers in the best possible way.

The right automation solution, on the other hand, can be a perfect opportunity to relieve all of these pressures and more. Business process automation alone is a way to accomplish a number of critical goals such as:

  • Freeing up your employees’ valuable time so they can focus their attention on more important tasks.
  • A general reduction in errors across the board. Keep in mind that a large portion of document-processing mistakes, for example, are user-generated errors. Automation can not only make sure the work gets done but it can also ensure better accuracy.
  • Increased operational stability. Documents are less likely to be misplaced and computers will always follow the strict guidelines that you set for them. Processes become not only accurate but also dependable and repeatable, leading to an increased quality of work.

When you look at automation from this perspective, it is not at all replacing your employees to relieve growing pains. Rather, it’s more about supporting and empowering them and allowing them to focus on the types of tasks that actually help scale your business.

The Importance of Backup and Disaster Recovery

Modern technology is powerful but inherently fragile. One minute, you’re working on an important project for a client and the next, all that progress is gone due to an unforeseen hard drive failure. Or worse, someone clicks on something they shouldn’t have and now your entire server has been encrypted and held for ransom by a hacker.

Both scenarios could be disastrous. Not only are ransomware attacks and similar types of cyber incidents on the rise, but one recent study revealed that a full 60% of small businesses will permanently close within just six months after such incidents. It’s difficult to scale your organisation when it’s going out of business.

This is why having a backup and disaster recovery plan, one that is thoughtfully constructed with your unique risks in mind and adequately tested on a regular basis, can help relieve your growing pains and help you scale more efficiently.

Even if you’re not worried about a cyber attack, consider the fact that:

The right backup and disaster recovery plan can help you expect the unexpected, getting ahead of the types of issues that stand to stifle your growth, so you can scale your business without interruption.

The Impact of Cloud Technology

Finally, one of the biggest ways that technology can help scale your business has to do with cloud computing — and more specifically, hybrid cloud computing.

Unlike the private cloud (which is totally in your control) and the public cloud (which is not), hybrid cloud computing offers you the best of both worlds. Any data that must remain under your complete control can do so, all while offloading everything deemed “non-essential” to a public cloud server. And you can just as easily move from the public cloud to the private cloud and vice versa as needed.

The benefits of this are enormous, and they go far beyond simple cost-saving measures. They include:

Any one of these points would be a good argument for why you should turn to the power of modern technology to relieve your growing pains and help scale your business. Taken together, they make a compelling case as a critical investment you can’t afford not to make.

Datcom: Helping Your Business Get Ready for the Future

At Datcom, our innovative Discovery Assessment can determine why your business is currently experiencing growing pains and what the right approach to technology can do to help them. More than anything, we believe in solving problems in the fastest, most efficient way possible, and allowing you to enjoy all of the benefits that modern IT brings with the least amount of associated risk. We maintain that reliability and dependability are the way to go over “bleeding edge, unproven technology” — our Discovery Assessment will go a long way towards proving it.

If you’d like to find out more about how technology can help you scale your business, or if you have any additional questions about how you can get Discovery Assessment for your business, contact Datcom today.

Hewlett Packard Enterprise – IR Prognosis

Integrated Research’s mission critical HP Storage and Server refresh increases productivity and enhances their market agility.

“For almost a decade Datcom have delivered a exible approach backed with a can-do attitude.”

Andrew Mountford-Bunn, Team Leader – Internal Systems

Integrated Research (IR) is a global leader in the provision of software used for monitoring and managing mission-critical infrastructure. When they needed to refresh the internal systems they chose HP and Datcom because both organisations had demonstrated their skills and technology were up to the challenge. The goal set by IR’s IT management team was to deliver exponential increases in productivity and improve the agility of their software development team. The new system has exceeded all of its most optimistic expectations. Development of new products has been streamlined thanks to the rapid orchestration of virtual customer environments and the new technology enables IR developers to quickly diagnose and remedy anomalous operating behavior.

Solution Benefits

• Improvements in developer productivity mean significantly lower production costs
• Faster development cycle ensures IR’s competitive advantage is maintained
• The replacement Infrastructure serves all business units delivering a rapid ROI
• The modularity of system design provides a flexible roadmap for future development
• Consolidation of data improves the security of IR’s valuable IP
Support engineers can quickly replicate a customer environment reducing the time required to analyse and remediate erroneous application behaviour.

Client overview

Integrated Research is a global leader in the development of software that monitors the operational status of mission-critical infrastructure. The Australian Stock Exchange (ASX: IRI) listed company develops its multi-award winning software application “Prognosis®” in the leafy harbourside suburb of North Sydney, Australia. The forward-looking company invests 20% of revenues back into research and product development. IR’s dedicated team of almost 70 software engineers re ne and optimise application performance to maintain their market leadership position. IR’s impressive client list is the envy of their competitors and includes half of the leading global stock exchanges and 9 of the top 10 biggest USA based banks. IR also leads the eld in monitoring the critical operations of telecommunications and service providers. IR is a respected Hewlett Packard business partner demonstrated by their relationship that spans decades. Prognosis® is also the preferred choice of the product selected by companies to manage their investment in HP’s NonStop mission-critical servers. Business Challenge Application development is costly and time consuming with rivals constantly adding new features in an attempt to erode IR’s dominant market share. The company needed to maintain its market leadership position and looked to technology consolidation as part of its productivity improvement project. The goals set by the IR management team were to reduce the time required to stage and orchestrate new development environments and build a single system that would consolidate administration IT and software development onto a single platform. The investment could be amortised across more of the business and provide a quicker ROI. An added bene t was that resources could be dynamically allocated to increase the utilization of the infrastructure: processing power could be dedicated to a single task outside of business hours. The company reviewed its storage requirements and identified a performance limitation with their existing disk array. The system was unable to allocate storage based on whether capacity or performance was the best t for the task. Business processes have different computing requirements and the existing storage platform could not be adapted to meet the projected requirements. Partner and HP Solution HP hardware were selected because of the vendor’s product quality and the positive experience IR had previously received from HP’s proactive support and services team. IR has representative offices in the USA, Europe and Singapore and needed a global framework to full high-level support services. Integration partner Datcom was chosen to design, build, implement and provide local support and training for the new system. Datcom had shown on numerous occasions that their technical prowess was second to none and that their customer commitment extended well beyond the typical nine to ve of most system integrators. The migration of the Servers and Storage was staged in phases to ensure the integrity of the data and that sufficient time was allocated to intensively test the new environment. The new high-availability system design provided a redundant structure that lowered the chance of critical failures and loss of service delivery. This guaranteed that customer service levels could be maintained and mitigated the risk of costly, unplanned outages. The redesigned system also enabled building virtual clones of their customer operating environment and enabled support engineers to emulate and quickly remedy isolated faults.

“Increasing productivity is critical to delivering the best return on our research and development budget”

– Alex Baburin, Chief Operations Officer

“Project rollouts that required months of preparation can now be provisioned and deployed in a morning”

– Andrew Mountford-Bunn, Team Leader – Internal System

Business Outcome IR set high expectations for the technology refresh and their senior management were not disappointed with the results the upgrade delivered. Simple operational tasks that required weeks of detailed planning are now completed in o -peak times. Processing intensive tasks are now scheduled outside of business hours with 117GHz of CPU power harnessed and directed towards specific operations reducing the task completion time by hours. The improvements in productivity enable customer support team members to quickly solve issues and provide the latest patch updates more rapidly. The development team is more productive because virtual test machines can be rapidly commissioned with consistent and predictable operating parameters already configured. By reducing the number of variables in development and testing, performance improvements deliver better customer outcomes and enhance IR’s market esteem. Summary and conclusion Software developers rely on technology to create products that provide better outcomes for their customers. Their competitive advantage comes from lower costs of production through flexible agile methodologies and using the most e client technology to quickly deliver products to market. By selecting HP technology, IR can quickly embrace new market opportunities and adapt and build upon their existing IT investment. The company is planning to implement a virtual desktop environment and improve their storage array performance by adding solid state disks to reduce their time-to-market development cycle. All users have voiced their appreciation about the improved system responsiveness and this has increased productivity across the organisation.


Cash Services Australia Increases Agility with Infrastructure Upgrade

Cash Services Australia partners with HP Gold Partner Datcom to refresh their technology infrastructure and increase their agility in the competitive financial services market.

Cash Services Australia (CSA) operates mission critical computing technology built upon a high-availability framework. CSA chose HP and Datcom to build the replacement infrastructure because their experience and proven capabilities had consistently exceeded expectations over many years. The completed project enhanced CSA’s ability to quickly adapt to changing market conditions and the robust environment can be scaled and adapted to meet the future needs of this fast growing market leader.

HP technology and Datcom’s high-level expertise offer the skills we need to deliver exceptional service levels to our global customers. 

Andrew Moss, Head of Projects & IT – Cash Services Australia

Client Overview

Cash Services Australia is a global leader in the field of optimising how a business manages their cash and currency supply chain. Cash management encompasses the secure transportation, processing and distribution of currency and reveals how organisations can maximise their return on cash reserves.

Australia currently has more than A$30Bn of cash in circulation and this grew by 7% during the financial year 2013-2014. The company is headquartered in Sydney, Australia and provides consulting services to many of the nation’s largest retailers.

Business Challenge

CSA reviewed their computing environment when business demands outpaced the capabilities of their existing technology. Their fleet of HP DL series servers had performed flawlessly but a need to yield productivity improvements and build a more agile framework was stymied by their existing infrastructure.

Information technology underpins all of CSA’s operations and they depend on high-availability technology to ensure their mission critical services are always online.

Partner and HP Solution

After a detailed analysis of utilisation and projected business requirements, CSA asked long term partner Datcom to design a high availability sever cluster using blade arrays that could scale to meet planned growth forecasts. Datcom is a certified HP Gold partner with funded HP Solution Architects and possess a wealth of experience in mission critical system architecture and implementation.

Two identical C7000 blade chassis were selected for the primary and secondary data centres. These were populated with 8 BL460 processors to meet CSA’s existing requirements and easily scale for anticipated growth. The attraction of the blade topology was that it was easy to dynamically manage processing cycles and migrate resources on the fly.

This was exactly the solution needed to harness better utilisation from CSA’s virtualised infrastructure.

Business Outcome

The replacement solution reduced energy consumption by 60%, realising immediate cost savings and contributing to CSA’s sustainability goals. Because members of CSA’s technology team were no longer required to visit their data centres twice a week, additional gains in productivity and cost reductions were achieved. The updated architecture enabled automation of application load balancing and easier remote management of servers and storage in the physical and virtual realm.

This change improved efficiency giving the IT department more time to focus on strategic goals and develop improvements to processes and procedures. The new system also meets business scalability requirements with processing power upgrades a simple matter of adding extra blades that can be installed without interruption to users.

Summary and conclusion

CSA’s business goal was to add capacity and build a solid platform that would enable new, more efficient ways to deliver better client outcomes. The HP hardware upgrade provided the optimum framework to deploy vSphere virtualisation software and simplify the management of CSA’s environment. It also enabled the automation of functions that increased agility and utilisation across the entire enterprise.

By reducing the need to regularly visit their data centres, CSA’s IT professionals have more time to devote towards increasing business efficiency and capitalising on the competitive advantages that their technology investment delivers.

LGP Approved Contractor

Local Government Procurement Approved Contractor

We are pleased to announce that Datcom Cloud is now a Local Government Procurement Approved Contractor! This evaulation has been happening for several months and now we can say we are LGP approved in Telecommunications, IT Hardware, Network Infrastructure, Professional Services and Integration Services.

For more information on LGP, their website is located at