Secure your network wherever you go

Keep your people, partners, and customers connected to everything critical.

Network Img@

Managed network services

Keeping your network up and running, smoothly and securely, so you can keep your employees connected and your services available.

Key capabilities

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Procurement & Vendor Management 

Streamlined and cost-efficient technology procurement, from research and recommendations, to sourcing, implementation, and ongoing vendor management. 

What we do

  • Comprehensive assessments on software and hardware
  • Provide impartial recommendations on the most suitable technology for your organisation
  • Competitive tendering
  • End-to-end vendor contract management, from initiation to compliance monitoring and renegotiations
  • Solution configuration and deployment
  • End-of-life management, including upgrades and licence renewals
  • Asset tracking, with a consolidated view of your hardware and software, including licensing agreements, compliance, budget forecasts, and more

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Design & Implementation 

Design and delivery of network upgrades, migrations, and new environment builds, with a security-first approach at every stage of the process. 

What we do

  • Evaluate your existing network, communications systems, software, hardware, and more, taking into consideration the needs of your customers and employees
  • Design your network architecture based on your organisation’s needs, with a security-first approach
  • Create a strategy and roadmap for building and implementing your network infrastructure
  • Install and configure routers, WAN and LAN switches, SD-WAN, Wireless LAN, VPN technologies, and other physical or virtual networking equipment
  • Test the network for issues or areas of improvement

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Infrastructure Management

Full-lifecycle monitoring, maintenance, repair, and disposal of your network infrastructure components, including routers, WAN and LAN switches, SD-WAN, Wireless LAN, VPN technologies, servers, and more.

What we do

  • Create a network lifecycle management plan
  • 24/7 performance monitoring and optimisation by Australian-based Network Operations Centre experts
  • Proactive maintenance to prolong the life and value of your assets, including through hardware and software upgrades and patch management
  • Troubleshooting when network issues arise
  • Regular asset reporting, providing insight into budget allocation, adoption and usage, performance, and more
  • Detailed planning for when it’s time to upgrade your hardware and renew your licensing subscriptions
  • Wipe all corporate data once assets reach the end of their life

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Performance Monitoring & Optimisation

Tracking, testing, and optimising network performance, and rapidly responding to incidents to ensure application and data availability. 

What we do

  • Network performance analysis based on KPIs such as uptime, latency, packet loss, throughput, jitter, VoIP quality, and more
  • Network capacity assessments and planning
  • User behaviour analysis
  • Resource optimisation to avoid unnecessary costs
  • 24x7 monitoring to detect, diagnose, and respond to connectivity issues

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Network Security 

24x7 monitoring of your networks, with threats quickly detected, investigated, contained, and remediated to minimise disruption and other consequences. 

What we do

  • Audits of servers, routers, workstations, gateways, and other physical or virtual networking equipment for hidden risks
  • Provide tailored recommendations on network security technologies with defined service levels
  • 24x7 monitoring of network traffic and bandwidth by an Australian-based Network Operations Centre
  • Firewall management, including bandwidth monitoring and reviews of the effectiveness of firewall rules
  • Ensure critical data and files are backed up and quickly and easily recoverable in the event of a disaster
  • Full-lifecycle incident management, including preparation, detection, containment, eradication, recovery, and remediation
  • Report on the findings of our security assessment, including information like undetected incidents, user traffic, VPN traffic, and more

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Compliance Management

Continuous monitoring of your compliance with local, global, and industry-specific standards and regulations for data security, and implementing the changes needed to stay compliant. 

What we do

  • Perform regular compliance audits of your network infrastructure
  • Use the audit reports to determine what changes need to be made to ensure your data is accessed, stored, and transmitted in a secure and legally defensible manner
  • Maintain your compliance with local and global security standards and regulations

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Identity & Access Management 

Continuous monitoring and management of the users who access your organisation’s network and resources, ensuring consistent user access policies are enforced. 

What we do

  • Comprehensive IAM assessments to identify weaknesses in existing policies and procedures, understand who has or needs access to which systems, and determine how you can enhance your overall identity governance program
  • Establish consistent identity-based policies across your entire network, including centralised and distributed deployments
  • Manage single sign-on, multi-factor authentication, and situationally or contextually based access control
  • Regular reporting on IAM usage, effectiveness, areas of improvement, and recommendations

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Industries we support

Medical & healthcare

Accounting & finance

Retail

Public sector

Hospitality

Non-for-profits

Utilities

Media & entertainment

Education

Legal

Real estate & property

Information Technology

Customer success stories

Leading organisations rely on Datcom to manage their networks.

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Greenbox Architecture: Reinventing workplace network infrastructure

Greenbox Architecture: Reinventing the workplace with new network infrastructure

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Just fill in your details for a callback or give us a ring on 1800 210 000.

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