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Managed cloud services 

Helping you harness the full power of cloud by taking the complexity off your hands, whether you have a public, private, multi-tenanted, or hybrid cloud environment.

Key capabilities

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Procurement & Vendor Management 

Streamlined and cost-efficient technology procurement, from research and recommendations, through to continuous management of your cloud infrastructure and vendors. 

What we do

  • Comprehensive assessments of your on-premises IT resources to evaluate future costs, as well as whether workloads will function smoothly after migration
  • Provide impartial recommendations on the most suitable cloud hosting platforms, applications, and services for your organisation
  • Design, installation, configuration, and maintenance of your cloud technology
  • Asset tracking, with a consolidated view of your cloud infrastructure, including service level agreements, regulatory compliance, workloads, and more
  • End-to-end vendor contract management, from initiation to compliance monitoring and renegotiations
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Cloud Strategy Design 

Conducting a readiness assessment, including evaluating the maturity of your security, identity, and access management practices, then designing a clear roadmap for transitioning your workloads. 

What we do

  • Assess the value of your organisation moving to the cloud, from the perspective of productivity, security, resilience, availability, cost, and more
  • Analyse whether you have appropriate data security controls are in place to meet regulatory compliance requirements, including rules on data location, encryption, and accessibility
  • Evaluate the maturity of your identity and access management practices
  • Determine the right cloud deployment model, including the best places for your systems and data to live
  • Choose the most appropriate cloud service model for your organisation, such as infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS)
  • Identify key cloud risks, including those related to skills requirements and compliance with regulations around data storage and visibility
  • Build a cloud risk mitigation plan that details the steps that need to be taken to prevent risks from causing major problems
  • Design a cloud migration roadmap with clearly defined milestones and deadlines for reaching them
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Cloud Migration 

Managing the transition of your databases, applications, workloads, and other resources from your on-premises datacentre to the cloud, or from one cloud to another.

What we do

  • Assess your IT environment, resources, and app dependencies to guide your cloud transition
  • Propose a plan for migrating your workloads with minimal disruption to your organisation, including milestones, timelines, and the most appropriate tools and services to be used to facilitate the transition
  • Execute the migration plan, providing regular progress updates
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Performance Monitoring & Incident Response 

Tracking cloud usage, optimising the performance of your cloud applications and services, and rapidly responding to incidents to ensure application availability. 

What we do

  • Assessing cloud performance based on KPIs such as system throughput, latency, and more
  • Proactive performance testing to measure the volume of users the app can handle, how the app performs during extreme peaks in demand, the app’s ability to engage a backup system during a system failure, and more
  • Resource optimisation across the cloud stack to avoid paying unnecessary costs
  • 24x7 monitoring to detect and respond to incidents with minimal service disruption
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Cloud Security 

24x7 monitoring of your cloud environment, full management of your security tools and processes, rapid threat detection and remediation, and compliance maintenance.

What we do

  • Cloud infrastructure security assessments and audits
  • Establish a robust cloud security strategy, including the tools to be used and processes to be followed
  • Implementation of cloud-native security controls, as well as additional components like Network Access Control Lists for firewalls and Distributed Denial of Service (DDoS) mitigation
  • Integrate and manage an identity and access management system to ensure only the right administrators have access to cloud configuration settings
  • Rapid detection and remediation of threats in your cloud environment and applications
  • Monitor and maintain compliance with industry standards for data security
  • Establish a disaster recovery failover environment
  • Manage data loss prevention
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Compliance Management 

Continuous monitoring of your compliance with local, global, and industry-specific standards and regulations for data security, and implementing the changes needed to stay compliant.

What we do

  • Perform regular audits of your cloud environment
  • Use the audit reports to determine what changes need to be made to ensure your data is accessed, stored, and transmitted in a secure and legally defensible manner
  • Maintain your compliance with local and global security standards and regulations, including ISO27001, Payment Card Industry Data Security Standard, Australian Signals Directorate’s Essential 8, Australian Prudential Regulation Authority CPS 234, the General Data Protection Regulation, and more

Industries we support

Medical & healthcare

Accounting & finance

Retail

Public sector

Hospitality

Non-for-profits

Utilities

Media & entertainment

Education

Legal

Real estate & property

Information Technology

Customer success stories

Leading organisations rely on Datcom to manage their cloud infrastructure.

Explore customer stories
RF CorVal: Server upgrades & improvements boost work efficiencies

RF CorVal: Server upgrades & improvements boost work efficiencies

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Stateside Sports: -- Solution -loved Brand

Stateside Sports: End-to-end IT Solution for a Well-loved Brand

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Southern Heart Centre: Critical Upgrade Quality Cardiovascular Care

Southern Heart Centre: Critical IT Upgrade for Quality Cardiovascular Care

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