Technical skills
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Let the pros take good care of your IT estate, so you can get back to what you’re good at.

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Managed IT services

Keeping your IT environment up to date, secure, and well-maintained, with you or for you.

Key capabilities

IT Consulting

Independent expert guidance on your IT project, from current-state assessments and strategic planning to solution design, development, and optimisation.

What we consult on

  • IT strategy and planning
  • Solution architecture and design
  • Solution development
  • Project management
  • Cybersecurity
  • Proactive risk management
  • Governance, risk, and compliance
  • Data management and analytics
  • Cloud migration
  • Business process automation
  • Backup and disaster recovery
  • Business continuity planning
  • Communications systems
  • Network design and implementation
  • IT staffing
  • IT support

Procurement & Vendor Management

Streamlined and cost-efficient technology procurement, from research and recommendations, through to continuous management of your IT environment and vendors.

What we do

  • Comprehensive assessments of your IT environment to determine strengths and weaknesses
  • Provide impartial recommendations on the most suitable platforms, applications, and services for your organisation
  • Design, installation, configuration, and maintenance of your technology
  • Asset tracking, with a consolidated view of your cloud infrastructure, including service level agreements, regulatory compliance, workloads, and more
  • End-to-end vendor contract management, from initiation to compliance monitoring and renegotiations

Design & Implementation

Planning and deployment of new technology with a strong focus on cybersecurity and end-user experience, from installations and configuration through to ongoing upgrades and maintenance.

What we do

  • Develop a comprehensive procurement process from sourcing to after settlement.
  • Define your requirements, including the justification for the investment, specifications, and desired outcomes.
  • Comprehensive assessments of software and hardware
  • Provide impartial recommendations on the most suitable technology for your organisation
  • Vendor and contract management
  • Hardware and software installation and setup
  • Managed upgrades and replacements for hardware, software, and services
  • Implement security controls, such as system tracking and user policy enforcement, to protect your data in the event of device loss or theft
  • Design and delivery of network upgrades, migrations, and new environment builds
  • Communications support, including IP telephony services
  • Configuration, monitoring, and management of cloud services
  • Conduct contract price and performance reviews
  • Ensure regulatory standards and internal policies

Cloud Management

Design, deployment, and maintenance of cloud environments and applications, with full support for public, private, multi-tenanted, and hybrid cloud deployment models.

What we do

  • Procurement and vendor management
  • Cloud strategy design, including determining the right cloud deployment model for your systems and data
  • Managed migration of databases, applications, workloads, and other resources
  • Performance monitoring and optimisation of cloud applications and services
  • 24x7 monitoring of your cloud environment, with rapid threat detection and remediation
  • Full management of your security tools and processes
  • Maintaining compliance with local, global, and industry-specific standards and regulations for data security

Storage, Backup & Archive Management

Setup, manage and maintain regular backups of critical business applications, data, and workflows, along with long-term archives.

What we do

  • Setup, management, and maintenance of long-term off-site data archives
  • Archive on-premises data to the cloud
  • Back up on-premises workloads, applications and data to the cloud
  • Ensure your applications and data are accessed, stored, and transmitted in a secure and legally defensible manner
  • 24/7 support
  • Incident prevention, detection and response
  • Vendor and contract management
  • Security and access control for archived data and backups
  • Monitor and maintain compliance with industry standards for data security
  • Establish a disaster recovery failover environment
  • Manage data loss prevention, including damaged, deleted, or compromised data and workloads

Database Management

Setup and ongoing maintenance of industry-leading database platforms, along with the applications they support.

What we do

  • Provide expertise across a range of platforms, including Oracle, Microsoft SQL Server, PostgreSQL, MySQL, and MongoDB
  • Database design, planning, and setup
  • Application deployment
  • Manage database migrations
  • Ongoing support and maintenance
  • Regular security patch deployment
  • Ongoing monitoring and maintenance
  • 24/7 threat detection and response
  • Backup and disaster recovery

Network Management

Design, setup, and maintain a robust, resilient and reliable IT network, including full support for VPNs, SD-WAN, and MPLS circuits.

What we do

  • Evaluate your existing network, communications systems, software, hardware, and more, taking into consideration the needs of your customers and employees
  • Design your network architecture based on your organisation’s needs, with a security-first approach
  • End-to-end vendor contract management, from initiation to compliance monitoring and renegotiations
  • Install and configure routers, WAN and LAN switches, SD-WAN, Wireless LAN, VPN technologies, and other physical or virtual networking equipment
  • Maintain your compliance with local and global security standards and regulations
  • Network performance monitoring, including uptime, latency, packet loss, throughput, jitter, VoIP quality, and more
  • 24/7 threat detection and response by Australian-based Network Operations Centre experts
  • Identity & access management

Cybersecurity Management

End-to-end cybersecurity threat prevention, detection, and response, supported by 24x7 monitoring and management by Australian-based Security Operations Centre experts.

What we do

  • Cybersecurity risk assessment
  • Backup and disaster recovery
  • 24/7 monitoring of your IT environment by Australian-based security operations centre
  • Proactive cyber risk management
  • Threat detection and response
  • Data loss prevention management
  • Penetration testing
  • Email security management
  • Identity and access management

Asset Management

Discovery, tracking, maintenance, and disposal of your assets throughout their entire lifecycle, ensuring maximum performance, security, and cost-efficiency along the way.

What we do

  • Asset discovery auditing
  • Performance monitoring and optimisation
  • Preventative maintenance to prolong the life and value of your assets
  • Regular asset reporting, providing insight into budget allocation, product adoption and usage, performance, employee productivity, and more

Industries we support

Medical & healthcare

Accounting & finance


Public sector




Media & entertainment



Real estate & property

Information Technology

Customer success stories

Leading organisations rely on Datcom to manage their IT environment.

Cash Services Australia increases agility infrastructure upgrade

Cash Services Australia increases agility with infrastructure upgrade

Read Case Study
Stateside Sports: -- Solution -loved Brand

Stateside Sports: End-to-end IT Solution for a Well-loved Brand

Read Case Study
Southern Heart Centre: Critical Upgrade Quality Cardiovascular Care

Southern Heart Centre: Critical IT Upgrade for Quality Cardiovascular Care

Read Case Study

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