Case Study

Albright & Wilson: Prepared for any IT disruption

The Albright & Wilson case study showcases Datcom’s partnership with Datto to successfully optimise their IT and cloud backup and disaster recovery needs.

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Albright & Wilson: Prepared disruption

Datcom & Datto Team Up
to Support the Manufacturer’s IT

Datcom, an Australian managed services provider (MSP), has supported the IT needs of local small and midsized enterprises (SMEs) since its founding in 1997. The daily operations at Datcom revolve around one mission for their customers: to transform IT from a headache to a key driver of business growth. Datcom specialises in networks & systems integration, professional services, IT procurement, solutions architecture, cloud computing, and managed services.

Before Datto, Datcom was partnering with a number of different backup vendors. They were backing up customer data on Nas boxes and replicating it to secondary Nas boxes. National Sales Manager, Rube Sayed, described this process as cumbersome. When a disaster recovery scenario occurred, their customers often experienced long periods of downtime.

About six months ago, Datcom decided to partner with Datto.

“A single solution with both local and cloud backup options made Datto right for us. You can’t beat the ease of use that comes with the technology,” explained Sayed.

While the size of the companies Datcom works with varies, much can be said for the care and service they devote to the smaller companies they are supporting.

Albright & Wilson, a leading manufacturer and supplier of phosphates, turned to Datcom for a huge portion of their IT needs. The company employs 80 staff members, with their Senior Systems Engineer, Mark Hardiman, serving as their in-house IT guru.

Hardiman’s daily IT priorities include desktop support, cloud services, server management, telecommunications, and network connectivity, to name just a few. As the company continues to grow, it’s not surprising that Hardiman’s IT responsibilities will also increase.

“Security, downtime, disaster recovery, speed of restore, and offsite storage are among the biggest challenges I have to worry about,” explained Hardiman.

By turning to Datcom for their backup and disaster recovery needs, Hardiman can focus more on the day-to-day IT activities at Albright & Wilson.

“So far, I’m very happy with the solutions that Datto and Datcom supply! It gives me great peace of mind as the Datto solutions are flawless and perform exactly as I expected when sourcing the solution,” explained Hardiman.

With Datcom and Datto’s support, Hardiman can focus more on his day-to-day IT operations that make business possible at Albright & Wilson.

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